FAQ

1. Do you ship internationally?

Yes, we do offer international shipping. However, please note that for international orders, higher shipping prices may occur. Shipping costs are calculated based on your location and the weight of the items in your order. You can view the shipping cost on the estimate before completing your purchase.

2. How can I track my order?

Once your order has been shipped, a shipment tracking number will be sent to the email address you provided during the checkout process

3. What is your return policy?

Decorated items are not eligible for returns.
Other items have a 30-day return window. Contact our customer service team for assistance.

4. Can I customize my order?

Absolutely! We believe in providing a personalized experience for our customers. We work closely with every customer to tailor the design and clothing to fit your preferences. Whether you want a custom design, specific colors, or modifications to your desired logo, we handle these requests in-house. Our team is dedicated to ensuring that your order is uniquely crafted to meet your satisfaction.

5. What is your turnaround on orders?

Most orders have a turnaround time of 2-4 weeks. We strive to ensure timely delivery of our products. If you have specific deadlines or require your order sooner, we do offer rush orders. Please discuss your specific needs with us, and we will do our best to meet your deadline.

6. Do you offer free shipping?

Yes, we do! For orders totaling $250 or more, shipping will be free. Please visit our shipping page for more detailed information on our shipping policies.